August 2017: I had a few different noise issues on both front and back of vehicle. I was not satisfied with previous service provider, so I took my car to Grand Haven Tuffy and I was pleasantly surprised at how quickly they resolved issues. Service techs did a great job and Dan made visits pleasant with his ‘we want to make you happy’ attitude.
— Lisa R., Grand Haven , MI
New to Grand Haven and on a below 10 degree day needed a battery for my Honda Pilot. Greg and Neils at Tuffy were awesome!! Greg was kind enough to test the battery outside in bitter cold bc their garages were full of other customers. In no time I had a new battery that was necessary - especially in a Michigan winter. Thank you Tuffy! We will be use Tuffy Grand Haven from now on!
— Stacy P., Grand Haven, MI
On August 12, 2014 I was driving home from Michigan to Chicago. My battery had dies that morning and I needed a jump. I knew the battery had to be replaced. As we were driving, we stopped off in Grand Haven and I noticed a Tuffy's. I had used them in Chicago from time to time. I went in to inquiry about replacing my battery. I have NEVER had such a great experience, not just auto, but across service organizations. I was in and on my way home in 30 minutes! What also impressed me was the shop itself. It was IMMACULATE. You can tell that those who work there really care about their shop, work, and customer service. It was so impressive, that I want to go back for more service! Believe me if I am in the area, that is where I will go! I can't thank them enough for the wonderful experience. It was something I was dreading, but was very pleasantly surprised. Thank you again.
— Kate G., Chicago, IL
Excellent work and service!!! Niels and Terry are honest and good people, right to the point. They were fast and efficient. I would recommend anyone to go here and get an estimate, they explain everything to you and your costs so that you can understand why this repair needs to be done. Great job guys!!!
— Jo Ann B., grand haven, MI
I've taken both of my cars to them for service over the last few years. They don't try to over sell you like so many other service department's and they will try to find a way to save you money while solving your problem. I highly recommend them!
— Debra R., Spring Lake, MI
The compressor for my air conditioner was going out. My mechanic couldn't get me in and advised this couldn't wait. Tuffy got me in the next day. He's price was very fair compared to 2 other quotes. The radiator was damaged during the install and they replaced it with a new radiator at their cost. I also got a coupon for free oil change and discount on future work. I will be back.
— Terri B., Grand Haven, MI
A vibration in the steering wheel brought me in. I'm sure they could've pulled one over on me but instead they simply balanced and rotated my tires thereby eliminating the vibration. Very nice to know that not everyone is trying to take advantage of you.
— Bill T., Grand Haven, MI
Wonderful! Great service! I stalled on the side of the road very near their establishment and they quickly got me going again. Very helpful gentlemen!
— Steve C., Grand Haven, MI