Service Center Standard and Procedures

July 30, 2022

All Michigan pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why Grand Haven ... More

Ethics of Automotive Repair in Grand Haven

July 20, 2022

We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Grand Haven automotive service and repair industry hasn't been given a pass either.Unfortunately... More

What Grand Haven Customers like About Us at Tuffy Grand Haven

August 9, 2020

A big part of the service we provide at Tuffy Grand Haven for our Grand Haven customers is education. We want you to feel confident with your service decisions. And we're always open to questions from our valued Grand Haven area customers. Even though we try to be proactive in our Tuffy Grand H... More

What Grand Haven Automotive Service Consumers Should Know

February 16, 2020

There are some things drivers should know about Grand Haven car service and repair. First and foremost, Tuffy Grand Haven cares about you and your family's safety. And we really appreciate your business. Tuffy Grand Haven in Grand Haven wants to build a trusting relationship that becomes the f... More

How Does Tuffy Grand Haven Know What to Recommend?

July 7, 2019

When you drop your vehicle off at Tuffy Grand Haven in Grand Haven , they don't just poke around under your hood looking for stuff to do. Tuffy Grand Haven professionals have lists and procedures they follow for different types of service. First of all, your Grand Haven service center will note ... More

Grand Haven Customer Detective Work

April 7, 2019

One might say the most challenging part of being an automotive service technician at Tuffy Grand Haven is diagnosing a problem before it can be fixed.Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track dow... More

Arrive Alive in Grand Haven

March 17, 2019

We've all seen drivers do crazy things while driving to or from Grand Haven . A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. It's a wonder we even dare drive on Michigan roads.The truth is that all... More

On Board Diagnostics for Grand Haven Motorists

June 26, 2017

Some Grand Haven vehicle owners wonder why Tuffy Grand Haven and other Grand Haven auto repair shops charge a fee for vehicle diagnostics. Receiving a diagnostic charge at Tuffy Grand Haven for a tricky automotive problem shouldn't be a surprise. In the Grand Haven area, automotive diagnostic... More

What You Need to Know from Your Tuffy Grand Haven Service Advisor

March 27, 2017

Grand Haven drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.If your se... More

Speak Up: Talking with Your Tuffy Grand Haven Service Advisor

October 9, 2016

About 80% of the vehicles on Grand Haven roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in Michigan . Some of the maintenance issues are mi... More